How to receive and send Site5 email from an email client
From Site5Wiki
Contents |
Creating Email accounts for local download of your email
Shared and Multisite customers
Access your account via SiteAdmin (http://yourdomain.tld/siteadmin) or via Backstage (http://backstage.site5.com):
1. Go to SiteAdmin --> My Email Center --> Manage Email Accounts.
2. Add an email account, with its password and size limits (which is optional).
This new email account will now work for POP3, SMTP, IMAP, and webmail.
Reseller customers
Access your account via CPanel (http://yourdomain.tld/cpanel) or via WHM:
1. Go to CPanel --> Add/Remove email accounts.
2. Add an email account, with its password and size limits (which is an optional setting for individual email addresses).
This new email account will now work for POP3, SMTP, IMAP, and webmail.
Email Client Setup
Local Email Client: Setting up POP3, SMTP, IMAP
- Incoming email: POP3 Setup
1. The POP3 server should be mail.yourdomain.tld.
2. The username should be the complete email address.
3. Use the password that you setup for that email account.
- Incoming email: IMAP Setup
1. The IMAP server should be mail.yourdomain.tld (tld would be "com", "net", "org", etc.).
2. The username should be the complete email address.
3. Use the password that you setup for that email account.
- Outgoing email: SMTP Setup
1. The SMTP server should be mail.yourdomain.tld or, should you choose, you can use your ISP's mail server.
2. You want to use SMTP authentication (username and password) and an email address (can be any on your account) for the user name. It must be the complete email address, aka email@domain.tld.
Note: Replace the @ with a + if you have authentication issues.
3. Use the password that you setup for that email account.
4. If you get errors connecting to the email server, change the port to 2525.
Some ISPs block port 25 (the default Internet SMTP port) to stop spammers from sending on their networks.
NOTE: Please remember that you MUST check your POP email within 30 minutes of attempting to send through your SMTP server. When you check your POP email, your computer's IP address is recorded by the server, and you will then be permitted to relay (send) email through our SMTP servers for the next 30 minutes. This is to prevent unauthorized parties from relaying SPAM through our mail servers.
SMTP AUTH checks to see that you are authorized to send email before allowing you to relay messages through the server.
The reason we use this system is because if the server did not check before allowing you to send email, then anybody on the Internet could send email through the server, thus leaving it open to bulk mailers (Spammers). The simple solution to this is to use the SMTP servers that your ISP provides you with. Not only will this solve the authentication problem but your emails do not have to travel across the Internet before being sent, thus they will send much faster. Since you are directly connected to your ISP's internal network, they do not need to authorize you before sending. Also, the recipient of your email will not even notice that you are sending through your local SMTP server, as opposed to the SMTP server located on our servers. Your email address will appear exactly the same.
If for some reason, you are not able to use the SMTP servers provided by your ISP, feel free to use ours. However, please be sure that you check your email within 30 minutes of attempting to send. When you check email, you are added to a list of 'authorized' IP addresses for the next 30 minutes--and are therefore allowed to relay messages through our SMTP servers.
NOTE: Some ISP's force you to use their SMTP servers to send mail by blocking your ability to make connections to external SMTP servers. Please check with your provider to see if they employ "port 25 blocking". If they do, you will need to use their SMTP servers to send mail.
Webmail: Using our Webmail Clients
1. Your webmail is reachable via http://www.yourdomain.com/webmail or http://www.yourdomain.com:2095.
2. The username should be the complete email address.
3. Use the password that you setup for that email account.
4. Once you initially log in to your webmail interface for any one account, you'll be faced with the choice of webclients: either Horde; or Squirrelmail. Simply click your choice, and you'll be presented with your setup options for that client.
