Customer Manual
From Site5Wiki
Contents |
Getting Started & Pre-Sales Questions
- Getting Started: Everything pertaining to order processing and getting started with a new Site5 hosting account.
- Common Pre-Sales Questions
Current Customers: Help & Support
- Domain Names, Registration and Transfers: Information on how to register (aka, buy) and transfer domain names, as well as a general introduction to domain names.
- Managing Website Domains: Information on managing your account's domain name functionality (specifically domain pointers, parking and subdomains).
- Website Management: How to use some of the more website-specific features of your hosting account (i.e. FTP, multiple FTP/SiteAdmin users, Fantastico, password protected directories, etc.).
- Email: Full details on managing your account's email functionality.
- Billing: Full information about Site5's billing policies and procedures.
- Backstage: The Site5 portal providing advanced and easy access to MultiAdmin, SiteAdmin and other account specific controls.
- MultiSite: Enhanced Multiple Domain Hosting: MultiSite™ is Site5's proprietary technology that allows you to create and manage multiple, full hosting accounts within a single plan. (Note: You must have a MultiSite-enabled plan to use MultiSite features. If you don't see a "MultiAdmin" tab in your Backstage interface, your account doesn't have MultiSite.)
- Resellers: Information on how to setup and use your reseller account and ClientExec billing system.
- Using SSL for Secure Website Connections: SSL is used to allow visitors to access your website securely (i.e. for performing e-commerce transactions and sending other sensitive data).
- Scripting and Development: Information on the scripting and development features of Site5 hosting accounts.
- AffiliateRewards: Send others our way, and we pay.
Popular How To's
- How to: Back Up Your Files
- How to: Use Fantastico
- How to: Change Your Payment Info
- How to: Change Your Email Address
- How to: Change or Upgrade Your Plan
Additional Resources
- Service Policies: Our service policies: An explanation of what you can and can't do with your Site5 account.
- Resource Usage Policies: An explanation of our system resource usage policies.
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Site5 Community Forums
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B&T's Tips and Scripts: A general Tips & Scripts resource page maintained by B&T, one of our beloved Forum Moderators (highly recommended!)
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Register a New Forums Account
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Forgotten your password for our forums?
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Tips to help secure your account: A guide outlining some best practices for protecting your site against security breaches.
